By downloading, accessing, or using the FerryShare mobile application and related services (collectively, the "Platform"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the Platform.
These Terms constitute a legally binding agreement between you and FerryShare Technology Inc. ("FerryShare," "we," "our," or "us"), a company incorporated in British Columbia, Canada.
FerryShare is a non-commercial cost-sharing platform. It is not a transportation network service, ride-hailing service, or taxi service. FerryShare is not a Transportation Network Company (TNC) as defined under the Passenger Transportation Act (British Columbia), and it does not operate, license, or dispatch transportation for hire.
Drivers on FerryShare are private individuals who are already travelling on BC Ferries routes for their own purposes. They are not providing a transportation service — they are sharing the actual costs of a trip they were already making. No driver on FerryShare is permitted to profit from offering rides. Any commercial use of this platform is strictly prohibited and will result in immediate account suspension.
FerryShare is a digital platform for non-commercial cost-sharing trips. FerryShare connects private individuals who wish to share actual travel costs, particularly for BC ferry routes and regional travel in British Columbia.
By using FerryShare, you acknowledge and agree that you understand this distinction.
To use FerryShare, you must:
Vehicle Eligibility: FerryShare is currently available for private passenger vehicles only. Commercial vehicles, work trucks, vans, or any vehicle primarily used for business or commercial purposes are not permitted on FerryShare at this time. Offering rides in a commercial vehicle is a violation of these Terms and will result in immediate account suspension.
You must create an account to use FerryShare. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms.
If you offer rides as a driver on FerryShare, you represent and warrant that:
BC Carpooling Compliance: To comply with BC's Passenger Transportation Regulation carpool exemption, drivers should use their actual starting point as the pickup location and their actual destination as the dropoff location. All passengers in a FerryShare ride share the same pickup and dropoff points as posted by the driver.
One Ride Per Day: Drivers may not post more than one ride per calendar day in the same direction to comply with BC's Passenger Transportation Regulation carpool exemption. FerryShare enforces this limit automatically.
BC Ferries Reservations: If you have a BC Ferries vehicle reservation, note that your reservation specifies the number of passengers. If you check in at the terminal with more passengers than originally booked, the ticket agent will charge the additional passenger fares at the booth. BC Ferries supports this process at all terminal ticket booths.
If you book rides as a passenger on FerryShare, you agree to:
Ride prices on FerryShare are based on a cost-sharing formula that estimates the driver's actual travel costs divided among passengers. Pricing is calculated based on:
FerryShare charges a platform booking fee of 18% of the ride cost, capped at $9.00 CAD per passenger. This fee covers platform operation, payment processing, customer support, and identity verification infrastructure.
The booking fee is charged through Stripe at the time of booking. The driver receives nothing through the app. Passengers pay drivers directly at pickup.
All booking fee payments are processed through Stripe. By making a payment, you agree to Stripe's Terms of Service. FerryShare does not store your payment card information.
| When you cancel | Outcome |
|---|---|
| More than 24 hours before departure | Full refund of booking fee to original payment method |
| Less than 24 hours before departure | Platform credit equal to the booking fee (see Section 10) |
| No-show (passenger misses GPS check-in by 60 minutes before departure and fails to confirm attendance by 30 minutes before pickup) | No refund, no credit |
| When the driver cancels | Outcome for passenger |
|---|---|
| Before chat unlocks (more than 24 hours before departure) | Full refund of booking fee to original payment method |
| After chat unlocks (within 24 hours of departure) | Platform credit equal to booking fee; strike recorded on driver account |
| Driver no-show (fails to appear at pickup) | Full refund of booking fee to original payment method |
FerryShare records a strike on a driver's account for each post-chat cancellation or confirmed no-show. Accumulating 3 or more strikes results in automatic account suspension. Suspended accounts may not offer rides and will be reviewed by FerryShare.
The "I'm at the pickup point" check-in feature records GPS coordinates and server timestamps for both drivers and passengers. This data may be used to resolve no-show disputes. FerryShare's decision on dispute outcomes is final.
If you believe a refund was incorrectly processed, contact support@ferryshare.com within 7 days of the ride date with your booking ID.
Because drivers are paid directly by passengers outside the app, FerryShare is not responsible for recovering driver payments. Refunds and credits described in this section apply exclusively to the FerryShare booking fee charged through Stripe.
FerryShare offers optional identity verification through Stripe Identity. Verification costs $2.99 CAD, which covers the cost of the verification service. FerryShare does not profit from identity verification fees.
Verified users receive a verification badge on their profile. Verification does not constitute an endorsement by FerryShare of any user.
After 30 days of account age, unverified users may be required to complete identity verification before booking or offering rides.
FerryShare Platform Credits ("Credits") are issued in lieu of cash refunds in certain cancellation scenarios (see Section 8).
To protect drivers from no-shows and ensure a reliable experience for all users, FerryShare operates two mandatory pre-ride systems.
FerryShare is funded entirely by platform booking fees. Bypassing these fees undermines our ability to maintain the service.
Sharing contact information after a booking is confirmed is permitted and expected (so passengers and drivers can coordinate pickup details). However:
Drivers are held to a high standard of reliability. Cancelling after chat has opened (within 24 hours of departure) or failing to appear at pickup counts as a strike. Accumulating 3 or more strikes results in automatic account suspension.
After each completed ride, drivers and passengers may rate each other. Ratings must be honest and based on your actual experience. False, defamatory, or retaliatory ratings may result in account suspension.
You agree not to:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
FerryShare is a technology platform that facilitates connections between private individuals. FerryShare is not a party to any cost-sharing arrangement between drivers and passengers.
FerryShare is not responsible for:
FerryShare's total liability to you for any claim arising from use of the Platform shall not exceed the amount of booking fees paid by you in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless FerryShare Technology Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.
We may update these Terms from time to time. We will notify you of material changes by email or through the app at least 14 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or conduct that harms other users or FerryShare. You may delete your account at any time through the app settings.
Platform Credits are forfeited upon account termination for cause.
FerryShare Technology Inc.
Victoria, British Columbia, Canada
Email: legal@ferryshare.com
Website: www.ferryshare.com